Terms and Conditions for Tidal Florals
Welcome to Tidal Florals. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
1. Services Provided
Tidal Florals provides a range of floristry services including, but not limited to:
- Fresh flower arrangements for various occasions.
- Bespoke wedding floral design and execution.
- Corporate event decorations.
- Plant rental services for events and long-term placements.
- Floral workshops and educational sessions.
- Sustainable sourcing of blooms and materials.
2. Orders and Payments
All orders placed through our site are subject to acceptance by Tidal Florals. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
Payment for all services must be made in full at the time of order unless otherwise agreed for bespoke or large-scale event services. We accept various payment methods as indicated on our online platform. All prices are specified in GBP and are inclusive of VAT where applicable.
3. Cancellations and Refunds
Our cancellation and refund policy varies depending on the service:
- Fresh Flower Arrangements: Cancellations must be made at least 24 hours prior to the scheduled delivery or collection for a full refund. Cancellations made less than 24 hours in advance may not be eligible for a refund.
- Wedding & Event Florals: A non-refundable deposit is required to secure the date. Further payment terms and cancellation policies will be outlined in a separate detailed contract for these bespoke services.
- Floral Workshops: Cancellations made at least 7 days before the workshop date are eligible for a full refund or transfer to another date. Cancellations made within 7 days of the workshop are non-refundable but may be transferable at our discretion.
- Plant Rental: Specific terms will be provided with the rental agreement.
4. Delivery
Delivery times are estimates and cannot be guaranteed. We will make every effort to deliver your order within the requested timeframe. Tidal Florals is not responsible for delays caused by circumstances beyond our control, such as adverse weather conditions, traffic congestion, or incorrect delivery information provided by the customer. It is the customer's responsibility to ensure a safe and accessible delivery location.
If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe place or with a neighbour. If this is not possible, the flowers will be returned to our studio, and re-delivery charges may apply.
5. Product Quality and Substitutions
At Tidal Florals, we pride ourselves on using fresh, high-quality blooms. Due to the seasonal nature and availability of flowers, we may need to substitute certain varieties or colours with alternatives of equal or greater value and similar style. We will always endeavour to maintain the aesthetic and integrity of your chosen design.
If you are not satisfied with the quality of your order, please contact us within 24 hours of receipt with photographic evidence so we can address your concerns.
6. Intellectual Property
All content on this online platform, including but not limited to text, graphics, logos, images, and floral designs, is the property of Tidal Florals and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
7. Limitation of Liability
Tidal Florals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in London, Greater London, UK, for the resolution of any disputes.
9. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our services.
10. Contact Information
If you have any questions about these Terms, please contact us:
Tidal Florals
14 The Arches,
Bankside, Unit 3A,
London, Greater London, SE1 9HH,
UK